Voiding or declining contracts
Cancel or reject a contract before it is fully signed.
Sometimes contracts need to be cancelled or signers may decline. Here's how to handle these situations.
Voiding a sent contract
If you want to cancel a contract that was sent but not yet fully signed:
How to void a contract
- 1Open the contract.
- 2Click More Actions (three dots).
- 3Select Void Contract.
- 4Confirm when prompted.
- 5The contract is marked as Void and no further signing is possible.
- 6All signers are notified that the contract has been cancelled.
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Note: You cannot void a contract that has already been countersigned. Once a contract is final, it cannot be changed.
When a signer declines
If a signer clicks the "I do not agree" button when reviewing the contract, their status changes to Declined.
When this happens, you can:
- Edit the contract to address their concerns and resend to that signer.
- Contact them directly to discuss why they declined.
- Void the contract and start fresh with a new version.
- Contact a different signer from that organization.
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Tip: If a signer declines, review your contract text and make sure it's clear and fair. A decline may signal confusion or disagreement.
Resending to a signer
If a signer hasn't signed yet (status is Sent or Viewed), you can send them a reminder by clicking Resend next to their name in the Signers section.
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