Email delivery modes: Off, Admin only, and Live
How to pause email to students, test templates without hitting customers, or turn everything on — and why a system-level ceiling can override you.
Every tenant has three email delivery modes. Pick the one that matches what you need right now — testing, pausing, or sending live.
The three modes
| Mode | What happens |
|---|---|
| Off | No emails send. All outgoing email is suppressed and logged only. Use when you want to pause everything while you migrate or clean up data. |
| Admin only | Student emails are suppressed. You can still use the "Send test" button on each template to preview it to a test recipient. Best for staging / QA / template work. |
| Live | All emails deliver normally to real recipients. The default for production tenants. |
- 1Go to Settings → Communications → Email (or https://cpr.co/admin/settings/communications/email).
- 2Under "Email delivery," click the card for the mode you want.
- 3Click Save changes.
- 4If your choice is allowed, the green checkmark moves and the mode is live.
- 5If the system has capped your tenant at a lower mode (see below), the page reloads and your selection reverts — the server blocks the escalation.
The system ceiling
The CPR.co platform can cap every tenant at a maximum delivery mode — usually during a platform-wide incident or while your tenant is in onboarding. If your tenant is capped at Admin only, an amber banner appears above the cards: "System ceiling is set to admin_only. You cannot exceed this setting."
Sender display name
Below the delivery mode, the "Sender display name" field is what shows up in the "From" line of every email — "Your Business Name" vs. "CPR.co". Leave it blank to use the platform default, or type your business name and click Save. A "Reset to default" link appears once you have customized it.
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